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FAQ

Before arriving

Can I stay at your hostel without any adults if I am younger than 18 years old?

Minors from 16 years old  can stay at our hostel in shared or private rooms, without being accompanied by an adult. To do that, you need an authorization form signed by one of your parents or your legal guardian and his/her identity card. You can send us these documents in advance via email or bring them directly at the reception upon arrival. We would like to remind you that we are not allowed to serve you alcoholic drinks during the stay.

I made a reservation for a bed in a dormitory. Can I have a lower/higher bunk bed?

The beds assignment depends on the hostel availability but feel free to send us an email so we can take note of your request and do our best to satisfy it!

We are a group of friends and each of us reserved a bed in a dormitory. Can we stay all in the same room?

The beds assignment depends on the hostel availability but feel free to send us an email so we can take note of your request and do our best to satisfy it!

How can I make a group reservation?

If you want to make a group enquiry and receive our best offer, please send your request by clicking here [soon!] or send an email to sales@ostellobello.com.

Is there a maximum length of stay in the hostel?

You can book on our website for a maximum length of stay of 2 weeks.

Are pets welcome?

Pets are welcome, indeed we love them too!

They can stay with you in a private room without any problem and there is no extra charge for them.

Can I do an early check-in?

Our check-in time starts from 2pm, but don’t worry! Our reception is open 24/7, so even if you arrive in the early morning you’ll be more than welcome to chill in the common spaces, surf on web with our free Wifi, use all of our facilities or just store your luggage with us and go exploring town while you wait for your room to be ready.

I am scheduled to arrive late in the evening. Until what time I can do the check-in?

Don’t worry if you arrive late at night! Our reception is open 24/7 and we will be there to wait for you and welcoming you at your arrival!

Would it be possible to receive an invoice addressed to the company I work for?

Sure! You just need to provide us the company details and ask for it before you make the payment!

During the stay

Do you have a luggage room?

Yes you can store your luggage if you arrive before check in time and if you want to explore the city after check out time. It’s free of charge!

Is there a guest kitchen?

We do have a guest kitchen! It is available 24/7, fully equipped with pans and pots and supplied with some food placed at your disposal for free!

Can I have breakfast at your hostel?

Every morning from 7:30 until 11:00 you can have breakfast at the hostel by serving yourself from a rich and varied buffet that offers a wide choice of food and drinks such as cold cuts, cheese, seasonal fruits, vegetables, scrambled eggs, cereals, jams, Nutella, croissants, toast, cookies, tea, American coffee, milk, juice, and cappuccino, ecc.ecc. for 5.90€ per person per day.

I am visiting your city without staying overnight. Can I still store my luggage at your hostel?

If you are in town for a day and you wish to discover it without lugging around your things, you can leave your luggage in our store. You just need to make a reservation in advance on https://usebounce.com/it. You can pay for it online at the reservation stage.

I am traveling by bike. Can I store it at the hostel during my stay?

During your stay, we can keep your bike safe in our store, free of charge!

Are beds linen and towels provided?

Bed linen are always included. Towels are included in the private rooms. If you booked a bed in a shared room you can bring your own towel with you or you can rent it at the reception with a supplement of 2,00€

Do you have a laundry service?

We do have a washing and a dryer machine that can be used with a supplement of 7,00€. Detergent is included.

Do you provide padlocks for lockers?

You can bring your padlock with you or you can buy it at the reception for 2,50€!

Which amenities are included?

Hairdryer, earplugs, hands-soap, shampoo, shower gel, modem WiFi

Are the rooms equipped with lockers where to store personal belongings?

Our dormitories are equipped with chests of drawers situated under the beds or lockers large enough to store a 70 lt backpack or a 25kg luggage. We suggest you to bring a padlock with you to secure your stuff. As alternative you can buy one at the reception!

Should I bring an adapter with me?

In every room, next to each bed you will find a USB plug, a Shuko plug and a reading light

Is the WiFi free of charge?

Yes! Always and everywhere!

Do you provide toilet amenities?

Our private rooms are equipped with soap, shower gel and shower cup while in the dormitories there is a soap dispenser. On request we can provide shampoo and shower gel. In case of need, feel free to ask at the reception!

General questions

Does Ostello Bello offer an accomodation in exchange for work?

Currently there are no formal agreements, however feel free to get in contact with us to verify if there are some opportunities!

Are there any event at the hostel?

Where there is Ostello Bello there is a party! Follow us on Instagram to be always up to date about Ostello Bello’s events or visit out hostel web sites Ostello Bello Grande • Ostello Bello DuomoOstello Bello Genova  Ostello Bello Como Ostello Bello Firenze • Ostello Bello Roma Ostello Bello Napoli Ostello Bello Assisi-Bevagna 

Whom to contact for PR opportunities or creative collaborations?

Please send us an email to partnership@ostellobello.com

What is the best way to reach the hostel from the airport, the train station or the bus station?

You will find useful information on how to reach our hostels by visiting their web pages: Ostello Bello Grande • Ostello Bello DuomoOstello Bello Genova • Ostello Bello Como •  Ostello Bello Firenze • Ostello Bello Roma • Ostello Bello NapoliOstello Bello Assisi-Bevagna

Can I receive a delivery to your hostel?

Yes of course! Just don’t forget to inform us in advance via email!

Can I work from the hostel?

Of course! you can easily work from the hotel, using the common spaces and the free Wifi available in the whole property! We can also print  you for free what you need!

Can I rent a bike at the hostel?

In Milano, Genova, Roma, Firenze and Napoli you can rent a bike or a kick scooter to go around the city! Ask at the reception which is the app to be downloaded to use the service!

Can I invite someone who is not a guest of the hostel at the bar or at the cafè?

Of course! Ostello Bello’s bar is open for everyone until 1:00am and 24 hours for our guests.

More questions?

Contact us!

Via Angelo Poliziano 75

info.roma@ostellobello.com

Milano Centrale

Via Roberto Lepetit 33

info.lepetit@ostellobello.com

● Milano Duomo

Via Medici 4

info@ostellobello.com

Napoli

Via dei Fiorentini 10

info.napoli@ostellobello.com

 Firenze

Via Faenza 56

info.firenze@ostellobello.com

 Genova

Via Balbi 38

info.genova@ostellobello.com

 Como

Viale Fratelli Rosselli 9

info.como@ostellobello.com

 Assisi-Bevagna

Via di mezzo 12, Torre del Colle (Pg)

info.assisi@ostellobello.com