Our privacy policy
The following information is provided by Ostello Bello pursuant to Art. 13 of the European General Data Protection Regulation (Reg. UE 2016/679 – GDPR) to inform you about the purposes and modalities of the processing of your personal data, and about the rights at your disposal under the GDPR.
For the purposes of this privacy policy, "Ostello Bello" shall be intended as referring to Ostello Bello S.p.A. as well as to the other companies of the Ostello Bello group that manage the individual Ostello Bello properties, as listed under point (9) below, each acting within the respective role and capacity described in this privacy policy.
(2) Data controller(s)
Ostello Bello S.p.A., with registered office in Milan (MI), Via dei Piatti n. 8, C.F. 07139620962, e-mail: privacy@ostellobello.com, is the sole data controller for the processing of the technical data necessary to make this website available, including, for example, IP address, browser type and version, device and operating system information, and website usage/log data ("Technical Data").
When you book a stay in an Ostello Bello property, Ostello Bello S.p.A. is responsible for the processing of your personal data that are collected through compiling the required documentation to book a stay or for the check-in process ("Booking Data"), jointly with the company of the Ostello Bello group managing the property where you book. Regarding that data processing activity, Ostello Bello S.p.A. and such company act as joint data controllers.
For the transmission of your Booking Data to the competent authorities (e.g. local police headquarters – Questura), the company of the Ostello Bello group managing the property where you book acts as sole data controller.
The full list of the companies managing each Ostello Bello property is provided below under point (9) of this privacy policy.
For the processing of your personal data to send you promotional communications and offers – only if you provided your consent, which you may revoke at any time – Ostello Bello S.p.A. acts as sole data controller.
You can exercise the rights granted to you by sending us an e-mail at the following e-mail address: privacy@ostellobello.com.
(3) Data, processing purposes, legal bases, retention periods
In the table below we provide a summary of the nature of the data we process, the processing purposes, the applicable legal bases of the processing, and the period for which we retain such data.
| Data | Purpose | Legal basis | Retention period |
|---|---|---|---|
| Technical Data | Enabling you to browse the website | Provision of a service to the data subject (Art. 6(1)(b) GDPR) | 30 days from collection; the data is then erased. |
| Technical Data | Preventing fraud and malicious attacks against the website | Ostello Bello's legitimate interest in protecting its assets (Art. 6(1)(f) GDPR) | 30 days from collection; the data is then erased. |
| Booking Data | Enabling you to book a stay at Ostello Bello | Execution of a contract with the data subject (Art. 6(1)(b) GDPR) | For the duration of the contract and the applicable statute of limitation. |
| Booking Data | Complying with our legal obligations (e.g. tax purposes; transmitting guest data to the local police headquarters) | Compliance with a legal obligation (Art. 6(1)(c) GDPR) | For the retention period set out in the relevant law provision. |
| Contact data (phone number; e-mail) | Sending you promotional communications and offers about stays and activities via e-mail, mobile phone, WhatsApp and social media | Your consent (Art. 6(1)(a) GDPR), which you may revoke at any time. | Until you revoke your consent, or after 3 years from your last interaction with Ostello Bello. |
(4) Personal data recipients
Your personal data can be communicated to public authorities if their requests are legitimate and proportionate, including, but not limited to, officers of the Tax Administration; and to subjects assisting Ostello Bello in providing its services, who have been appointed by Ostello Bello as Data Processors or who act as independent data controllers. You can request the full list of Data Processors (both internal and third-party subjects) by writing to privacy@ostellobello.com. Your Personal Data will never be shared, disclosed or communicated to third parties on any other occasion, with the exceptions indicated above.
(5) Data transfer
Your data will not be transferred or processed outside the European Economic Area (EEA).
(6) Rights of data subjects
We remind you that the GDPR confers on you the exercise of specific rights. In particular, you have the right to obtain: confirmation as to whether or not personal data concerning you are being processed, and access to the personal data (right of access, Art. 15 GDPR); the rectification of inaccurate personal data concerning you, or the completion of incomplete personal data (right of rectification, Art. 16 GDPR); the erasure of your data, if one of the grounds included in the Regulation applies (right to erasure, Art. 17 GDPR); the restriction of processing of your data when one of the conditions included in the Regulation applies (right to restriction of processing, Art. 18 GDPR); the right to obtain a copy of your data in a structured, commonly used and machine-readable format (Art. 20 GDPR); the right to object to processing purposes based on the Controller's legitimate interests (Art. 21 GDPR); the right to request the full and updated list of all Processors authorized to process your personal data; the right to withdraw your consent to receive promotional communications.
(7) Information
You can exercise the aforementioned rights at any time by submitting a simple request to Ostello Bello at the following e-mail address privacy@ostellobello.com.
We will reply as soon as possible and, in any event, within no more than 30 (thirty) days from the date of the request.
(8) Complaints
If you believe that data protection law has been breached in relation to the processing of your personal data, you have the right to lodge a complaint with the competent local Data Protection Authority in the European Economic Area (EEA). You can find details of the different local Authorities, based on your country of residence, at the following link: www.garanteprivacy.it.
(9) List of Joint Data Controllers
Below is the full list of the companies responsible for managing each Ostello Bello property. Depending on the Ostello Bello property where you book your stay, the relevant company will act as joint data controller, together with Ostello Bello S.p.A., with regard to the processing of the personal data necessary to enable your stay:
MEDICI 4 SRL
Address: Via dei Piatti, 8, 20123, Milano
E-mail: admin.medici@ostellobello.com
Hotel Florida srl
Address: Via Lepetit 33, 20124 Milano
E-mail: admin.lepetit@ostellobello.com
Ostello Bello Como srl
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.como@ostellobello.com
Turriscollis srl
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.assisi@ostellobello.com
Ostello Bello Genova Srl
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.genova@ostellobello.com
Locande degli artisti srl
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.firenze@ostellobello.com
Ostello Bello Roma srl
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.roma@ostellobello.com
Società Immobiliare Liana a responsabilità limitata
Address: Via del Porto 6, 40122 Bologna
E-mail: admin.bologna@ostellobello.com
TERRAZZA BELLA S.R.L.
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.napoli@ostellobello.com
OSTELLO BELLO FINALE LIGURE SRL
Address: Via dei Piatti 8, 20123 Milano
E-mail: admin.finaleligure@ostellobello.com
OSTELLO BELLO PALERMO SRL
Address: Via dei Piatti, 8, 20123, Milano
E-mail: admin.palermo@ostellobello.com